Money Back Guarantee

MONEY BACK GUARANTEE

We promise your money back if the item you received is not as described, or if your item is not delivered within the Buyer Protection period. You can get a refund 15 days after the claim process finishes. This guarantee is in addition to and does not limit your statutory rights as a consumer, as granted by all mandatory laws and regulations applicable in your country of residence.Money Back Guarantee Terms & Conditions

1. Contact Seller

Go to your order history and select the item. Discuss the issue with the seller and see possible solutions.

2. Apply for Refund

f you can’t come to an amicable agreement after contacting the seller, simply raise a claim by opening a dispute within 15 days following the delivery of your order or the end of the package receipt confirmation period (as listed in your order details).

3. Get Money Back in 15 Days

Most sellers will return your money in 15 days, however; if it’s not resolved, you can contact AliExpress from the order detail page to escalate your dispute.

Free Return

For items with “Free Return” label, you can return the products within 15 calendar days from receiving the item(s), without any reason or justification if the item is in unused and undamaged condition with original packaging and all safety seals and labels are retained and not damaged.
For Large Orders and Overseas Territories Orders, before you place the order, please contact the seller or the platform customer service to confirm if you are entitled to Free Return service.

* Large Orders refer to the parcels exceeding one of the following standards:
– Longest side: 120 CM
– Total of length, width and height: 210 CM
– Weight: 30 KG

* Overseas Territories Orders refer to the orders with addresses in the territories of Spain, the postal code of which starts with 35, 38, 51 or 52.

For more details, please consult our Help Center, Terms and Conditions

Easy

Open a dispute, select Return Goods, pack the items and use the return label to send back the returned items.• Please return the items in accordance with the instructions on the return form that you receive.

Fast

You will be fully refunded as soon as the quality control has been completed at the warehouse and the returned items meet the conditions of refund.• You can always go to your dispute detail page to keep updated about return progress. After dispute finished with full refund,，your financial institution may take longer to reflect the transaction.

Free

• For your each  return request, we will provide you with one pre-paid return label. However, in total, you are only entitled to receive a maximum of three (3) pre-paid return labels per month.

• If you initiate multiple return requests under the same order, you may receive several pre-paid return labels (up to three) or still only receive one pre-paid return label, which shall be subject to the system. If only one pre-paid return label is offered to you for your several requests, please return all returned items in one parcel, otherwise,if you send part of returned items with the pre-paid return label, although you can still return other items under the same order within the time limit, we regret that you may need to pay additional shipping fees for the return of other items.

• AliExpress monitors return activity for abuse and reserves the right to limit returns on AliExpress in all instances.