At ezonos.com, we strive to provide the best shopping experience for our customers. We understand that sometimes items may need to be returned or refunded due to various reasons. Therefore, we have put together a comprehensive refund and return policy that protects both our customers and our website.
Return Policy:
- Items can be returned within 14 days of receipt for a full refund or exchange.
- Items must be returned in their original packaging, unused and undamaged.
- We will not accept returns for items that have been used, washed, or altered in any way.
- Customers are responsible for the return shipping costs, unless the item received was defective or incorrect.
- To initiate a return, customers should contact the vendor directly. Vendor information can be found on the order confirmation email.
Refund Policy:
- Refunds will be issued to the original payment method once the returned item is received and inspected by the vendor.
- Refunds can take up to 10 business days to process and may vary depending on the payment method used.
- In cases where the item received was defective or incorrect, ezonos.com will cover the return shipping costs and issue a full refund to the customer.
- We reserve the right to refuse any returns that do not meet our return policy requirements.
Protection for Website Owner:
- Vendors are responsible for processing their own refunds and returns, which helps protect ezonos.com from any liability.
- We require that vendors adhere to our return and refund policy, and failure to do so may result in removal from the platform.
- Any fraudulent activity, such as falsifying information about a return or refund, will result in immediate removal from the platform and possible legal action.
We believe that our refund and return policy provides the best coverage to protect both our customers and our website. We encourage our customers to contact the vendors directly if they have any questions or concerns about their purchases.